Refund, Returns and Cancellation Policy

Workshop and Course Cancellations

Participant Cancellations:

  • Cancellations made 14 or more days before the course start date will receive a full refund.
  • Cancellations made 7–13 days before the course start date will receive a 50% refund.
  • Cancellations made less than 7 days before the course start date are non-refundable.
  • No refunds will be issued once the course has started.

Course Provider Cancellations:

  • If we must cancel or reschedule a course due to unforeseen circumstances (e.g., instructor illness, low enrollment), participants will be offered either a full refund, or a place in a future session of the same course.

Transfers:

  • Participants may request to transfer to a future course session up to 7 days before the original course begins. Transfers are subject to availability.

No-Shows:

  • Participants who do not attend without prior notice will not be eligible for a refund or transfer.

Exceptional Circumstances:

  • Requests for cancellations or transfers due to emergencies or exceptional situations may be considered on a case-by-case basis.

Returns Policy

Reeds

Due to hygiene and health regulations, we are unable to accept returns or exchanges on reeds that have been opened or used.

  • Unopened reeds (still in sealed packaging) may be returned within 14 days of delivery for a full refund or exchange.
  • Reeds must be returned in resalable condition and in original, unopened packaging.
  • Used or opened reeds are non-returnable unless defective.

Musical Instruments

We want you to be happy with your instrument. If you are not satisfied, you may return it under the following conditions:

  • Instruments may be returned within 14–30 days (customizable timeframe) of receipt for a refund or exchange.
  • The instrument must be in like-new condition, with all original packaging, accessories, and documentation.
  • A restocking fee of up to 10% may apply if the instrument shows signs of use or wear.
  • Custom orders, special editions, or modified instruments are non-returnable unless faulty.

Faulty or Damaged Items

  • If an item arrives damaged or defective, please contact us within 7 days of delivery.
  • We will arrange a replacement, repair, or full refund, including return shipping costs.

Return Process

  • To initiate a return, please contact us at support@lotos-lab.com or +44 78 1000 1377.
  • Items must be returned in suitable packaging to avoid damage in transit.
  • Once inspected, we will process your refund/exchange within 5–10 business days.
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